Measure & improve

Using spatial intelligence and natural language processing, we review employee and customer interactions, as well as behavior and conversations, to help clients streamline operations, ensure quality and drive revenue growth.

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Spatial intelligence

Beyond mystery shopping, our spatial intelligence platform and behavior engine evaluates the way that people and objects move in a physical space. By connecting to existing security cameras, we help to identify highly actionable business insights.

We provide your business with real-time insights to understand all customer and employee interactions.

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Face 2 Face Analytics

In most businesses, customers and employees know that in a call center environment, calls are routinely recorded to improve agent performance. In a physical location with live interactions, there is a blind spot when customers interact with your staff. TideSmart Insights digitizes face to face interactions, allowing real-time analytics that yields actionable insights.

With our F2F AI, we provide the untapped view of customer and employee transactions never before available for live interactions.

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Consumer intercept

Your customers' experience impressions are most vivid while they are still present at your location and their experiences are fresh in their minds. Our mystery shopping evaluators can intercept customers right at the point of purchase to get the best data insights.

Our field staff can incentivize participation with a return coupon, gift, or other free item.  Results are entered directly into our system.

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Site audits

From COVID-19 protocol compliance to marketing compliance, from brand exclusivity to franchise compliance, site audits provide accountability beyond mystery shopping. During periodic visits, auditors openly evaluate the physical and visual aspects of the site according to your customized checklist.

From COVID-19 protocol compliance to marketing compliance, from brand exclusivity to franchise conformity, site audits provide accountability beyond mystery shopping. During periodic visits, auditors openly evaluate the physical and visual aspects of the site according to your customized checklist.

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Customer retention

Now more than ever, your existing customers are the most important way to ensure your business continues post COVID-19. There are many options available beyond mystery shopping to ensure confidence is inspired in your people, product or service.

You’ve already established trust and inspired confidence in your product or service, which makes it easier to identify their needs.

Our insights work

bartaco

Bring the coastal vibe to each telephone conversation
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bartaco
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Starbucks

Launching a new brand into an iconic brand
Starbucks
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Barcelona

A tapas restaurant wins awards by staying focused on the “little things”
Barcelona

Let's work together

Are you ready to learn more about our Insights solutions and how you can capture and transform the experiences happening all around your business?

CONTACT TIDESMART INSIGHTS

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