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Confidential Consumer
Women Window Shopping | Confidential Consumer | TideSmart Global

Mystery Shopping

Through mystery shopping – also  known as “secret shopping” – professional evaluators covertly perform shopping (in store or online) or dining scenarios and measure customer experience. Our evaluators follow a detailed scenario and record their observations using quantitative ratings, qualitative narratives, photos, videos, and recorded phone calls.

Young Women Sharing Secrets Shopping | Confidential Consumer | TideSmart Global
Clothes Shopping | Mystery Shopping | Confidential Consumer | TideSmart Global