9Round

9Round provides members with fun, trainer-guided, kickboxing-style workouts in a circuit format. They make members stronger in 30 minutes, physically and mentally.

Objective

30 minute boxing gym franchise 9Round wanted to verify that local franchisees were properly following brand standards and providing consistent customer experiences.

Approach

Confidential Consumer deployed overt auditors to targeted locations to conduct video audits of each location’s physical assets and measure brand compliance.

Results

Non-compliant locations were identified and entered a remediation process.

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