bartaco

Inspired by a healthy, outdoor lifestyle, bartaco combines fresh, upscale street food with a coastal vibe in a relaxed environment. bartaco offers specialty cocktails crafted with fresh-squeezed juices, beer out of the bottle, and hand-held foods delivered on metal trays.

 

Objective

bartaco wanted to ensure that their associates were handling guest calls with the proper etiquette and offering appropriate responses to patron inquiries.

Approach

Along with regular mystery shopping, weekly recorded telephone mystery shopping was recommended, including rotating scenarios that tested staff knowledge of established reservation protocols and special event promotional details. Calls were recorded through our web application and shared with management via push reporting for immediate review by key local/corporate stakeholders.

Results

In addition to significantly increased overall compliance, bartaco expanded to reinforce their unique protocols around special events and holidays.

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